The PittNet VPN (Pulse Secure) service provides students, faculty, and staff with the ability to connect to restricted University resources while off campus or using PittNet Wi-Fi. The service encrypts traffic between a user's computer and the University's network.
Affiliates of InCHIP can use VPN software to connect securely to the campus network from off-campus. This software, called Junos Pulse, must be downloaded to your computer, installed and configured. To connect using the full VPN client, download it below, install and configure it as directed. Download Client. Apple OS X: Junos Pulse Client 5.
These instructions explain how to use the Pulse Secure Client with the PittNet VPN service. When you are off campus, Pulse Secure is the recommended method for establishing a remote desktop connection to your office computer or for accessing departmental databases and servers that reside behind network firewalls.
In order to use Pulse Secure to access these resources, your Responsibility Center Account Administrator must have already created a PittNet VPN role for you. A PittNet VPN role (sometimes referred to as a 'Network Connect' role) is a special set of permissions that grant you access to specific network resources. You will need to select your PittNet VPN role when using Pulse Secure.
If you use the University’s PittNet VPN service, either through the recommended Pulse client or via the IPSec client, you will need to use multifactor authentication for your PittNet VPN connections. App tamer for mac os. This requirement affects all students, faculty, and staff who use the PittNet VPN service.
Downloading the Pulse Secure Client
Before downloading the Pulse Secure client, check to see if it is already installed. Windows users should look for the Pulse Secure client icon in the system tray, located in the lower right-hand corner of your screen.
Macintosh users should look for the Pulse icon in the upper right-hand corner of their desktop (the Finder).
Note: The Pulse Secure client used to be marketed as 'Junos Pulse' and featured a different logo (see below). If your system has an older version of Pulse installed, you should upgrade to the latest version of the Pulse Secure client.
Download Pulse for Windows or Mac
Students, faculty, and staff can download the Pulse Secure client from the Software Download Service. The Pulse Secure client software for Windows and Macintosh PCs is listed under the vendor Pulse Secure as 'Pulse VPN Desktop Client.'
Download Pulse for UPMC Users, Sponsored Account Holders, and Other Affiliates
The Pulse Secure client is available for download at technology.pitt.edu/pulseclient for individuals who do not have access to the Software Download Service. No University login is required.
Download Pulse for Mobile Devices
The Pulse Secure client is available for download on the Apple App Store (iOS), the Google Play store (Android), and the Microsoft app store (Windows Phone).
Install the Pulse Secure Client and Set Up a Profile
The instructions below explain how to install Pulse Secure on a laptop or desktop computer running Windows or macOS. For instructions on using Pulse with your mobile device, please refer to our mobile instructions.
- Open Pulse Secure. For Windows systems, the application should be listed in the Start menu under Pulse Secure.
- Click the plus-sign icon to create a profile.
Note: On older versions of Junos Pulse, the plus sign is located in the lower left-hand corner of the Connections window.
- In the Server URL field, enter sremote.pitt.edu. Leave the Type field at its default setting.
Note: If you are a UPMC user, enter sremote.pitt.edu/upmc in the Server URL field.
- In the Name field, enter a name for your Profile (for example, PittNet VPN Connection). Click Add to save the profile.
Establish a PittNet VPN Session
Note: You must already have registered a device for multifactor authentication before you can complete the steps below.
- Click the Connect button next to your profile.
Note: In steps 2 through 4, you can save your settings with the “Save settings” checkbox. Saving your settings (which includes saving your password in step 3) will save you time when connecting in the future, but it also presents a security risk if someone other than you also has access to the computer.
- Select the PittNet VPN role you would like to use. Click Connect.
- A pre-sign in notification displays your options for using multifactor authentication. Click Proceed.
- Enter your username and password as you normally would and click Connect.
- A new window displays a Secondary Password field for multifactor authentication.
- Provide your multifactor authentication credentials. You have several options:
- Type Push and click Connect. Accept the Push notification on your smartphone or tablet. Note that you must have the Duo Mobile app installed on your smartphone or tablet (if you haven't already installed the app, you can download it from your device's app store).
- Generate a passcode by tapping the key icon within the Duo Mobile app on your smartphone or tablet or by using your hardware token. Enter the passcode into the Secondary Password field and click Connect.
- Type phone in the Secondary Password field and click Connect. This will call the default phone number you registered for multifactor authentication. Answer the call and press 1.
- Type sms in the Secondary Password field and click Connect. Your authentication attempt will fail, but you will receive a passcode on your registered device. Enter that passcode into the Secondary Password field on the Pulse window with the 'Credentials were invalid' message and click Connect again.
Note: You can also add a number to the end of these factor names if you have more than one device registered. For example, PUSH2 will send a login request to your second phone, PHONE3 will call your third phone, and so forth.
- Your connection will be established. The Pulse Secure tray icon will display with a green arrow pointing up when you have made a successful connection.
- When you are finished, click Disconnect next to your profile in the Pulse Secure client. You can also click the Pulse icon in the system tray, select your profile, and click Disconnect.
Tip:You can quickly open future Pulse Secure connections by clicking the Pulse icon in your system tray, selecting your Profile, and clicking Connect.
Advanced Tips: Creating Separate Pulse Profiles for Multiple PittNet VPN Roles
Some individuals may use multiple roles with the PittNet VPN service. For example, you may have one role that you use to connect to your office computer from home, and a second role that you use to connect to a departmental database from home.
You can create individual Pulse Secure profiles for each of your roles. You may find this to be a faster and easier method of connecting. To create a profile for a specific role, complete the steps:
- Click the plus-sign icon to create a profile.
- In the Server URL field, enter sremote.pitt.edu. Leave the Type field at its default setting. In the Name field, select a name similar to the PittNet VPN role you will be using. Click Add.
- Click the Connect button next to your profile.
- Select Network Connect and select the Save Settings box. Click Connect.
- Enter your username and password. Do not select Save settings if you are using a computer that others share. Click Connect.
- Select the PittNet VPN role you would like to use and select the Save Settings box. Click Connect.
- You will be connected. The next time you open Pulse, you can quickly connect directly to this role.
On this page:
To connect to Indiana University's SSL VPN for individuals from your Windows or macOS workstation, use the Pulse Secure SSL VPN client available from IUware. Pulse Secure lets you connect directly to IU's SSL VPN without having to log in through a web browser. It replaces Junos Pulse and Network Connect, two VPN clients you may have used previously.
- IU's SSL VPN is for off-campus use only; it will not allow you to establish a connection if your device is connected (via wireless or Ethernet) to an IU network.
- To ensure accountability of network communication, the University Information Policy Office prohibits group accounts from connecting to IU's SSL VPN. To make a VPN connection, you must log in using your personal IU username and passphrase.
- You can connect a maximum of two devices at a time to IU's SSL VPN. If you try to connect a third device while you already have a connection running on two other devices, you'll see a prompt asking whether you want to maintain the existing connections and cancel the new connection request, or break one of the existing connections and establish a new connection.
Install Pulse Secure
IU students, faculty, and staff can download Pulse Secure from IUware:
By default, macOS may let you install applications from verified sources only; consequently, when you try to install Pulse Secure, you may see an error similar to '
ps-pulse-mac.dmg can't be opened because it is from an unidentified developer.' To bypass this error (for this application only) and manually install Pulse Secure:
- While holding
control, click the application's icon, and then, from the drop-down that appears, select Open.
- In the new window, click Open to manually launch Pulse Secure.
Configure the connection
- Open Pulse Secure to configure it for your first use:
- Windows: In your task bar, click the Pulse Secure icon ().
- macOS: In the menu bar, click the Pulse Secure icon (). Alternatively, find and click the Pulse Secure icon in your
Applicationsfolder. (If you have trouble finding a Pulse Secure folder, check for one named
Junos Pulse Secure.)
- To add a new connection, click + (the plus sign).
- In the 'Add Connection' box:
- Type: Make sure Policy Secure (UAC) or Connect Secure (VPN) is selected.
- Name: Enter a name (for example,
IU VPN) to distinguish this connection from other VPN connections you may configure (for example, to the Groups or HSN VPN; see the note below).
- Server URL: Enter
- Click Add.
If you use the IU Groups VPN or Health Sciences Network (HSN) VPN, add an additional connection using the appropriate URL:
- Groups VPN: https://vpn.iu.edu/groups
- HSN VPN: https://vpn.iu.edu/hsn
For more about these VPNs, see:
Connect and disconnect
To connect to the IU SSL VPN:
- Open Pulse Secure:
- Windows: From the task bar, right-click the Pulse Secure icon, and then choose Connect.
- macOS: From the menu bar, click the Pulse Secure icon, choose the SSL VPN profile you created, and then click Connect.
- Enter your IU username and passphrase, and then click Connect.
- In the 'Secondary Password' field, enter one of the following:
- A passcode (for example,
123456): Generated by Duo Mobile, an SMS text, or a single-button hardware token
push: Sends a push login request to the Duo Mobile app on your primary smartphone or tablet
phone: Calls your primary phone number (whether mobile phone or landline)
sms: Sends a new SMS passcode to your primary device; once you receive the passcode via SMS, enter it into the 'Secondary Password' field.Entering
smswill cause the initial login to fail with a 'Credentials were invalid. Please try again.' error message. However, you also will receive a text message with a passcode to enter in the 'Secondary Password' field.If you have more than one device of a certain type registered (such as a second smartphone or tablet), you can add a number to the end of your secondary password to direct login requests to a particular device (for example,
push2will send a login request to your second phone;
phone3will call your third phone).
- A passcode (for example,
- Click Connect.
When the VPN connection is established, you can exit Pulse Secure and access IU network resources that require a VPN connection. To disconnect from the VPN:
- Windows: Right-click the Pulse Secure icon, and then select Disconnect.
- macOS: Click the Pulse Secure icon, and then, from the SSN VPN profile menu, select Disconnect.
Qualified and compatible platforms
To ensure that you can connect to the IU VPN, verify that you are running the latest version of Pulse Secure available on IUware. For operating system requirements and recommendations, see the 'Pulse Secure Desktop Client Supported Platforms Guide' available at Pulse Secure Techpubs.